Services

The installation phase is a delicate one and requires scrupulous professional attention. ITRack’s objective is to attain the highest level of performance and correct functioning of the machines and the entire system. If customer requests a turkey supply, this is meticulously executed by our technical staff who are following the prerequisites in all phases of their assignment, up to commissioning of the installation.

ITRack has a qualified and certified technical support network covering the Italian territory, able to intervene promptly to manage and solve any type of problem that may arise during the installation, activation or operation phases, or system inconsistency relating to the InRack High Density Air Conditioners Series. Please note that Technical Support Services are available ONLY in Italy. For services in other countries, please contact our local Distributor or the ITRack Certified Reseller Partner of your choice.

Signing a maintenance contract ensures the constant efficiency of the equipment and the entire system. ITRack can estimate and propose the most effective contract based on the type of plant and equipment used.

InRack Cooler High Density, DEK and EGO Series products are covered by standard warranty and, upon request, by extended warranty.

InRack High Density Air Conditioners Series come with 24-month warranty from invoice date.

Warranty extensions are subject to the signing of a maintenance contract. The 24-month standard warranty is extendable for up to 3 years.

The fee for this service is 5% of the product purchase price, for each additional year by which the customer wishes to extend the warranty, up to a maximum of 36 months (5 years in total).

The contract provides for 2 scheduled service calls per year to carry out ordinary maintenance of each of the units installed. This includes:

• checking compressor oil pressure and level, with top-up where required
• checking for overheating
• checking operational pressures
• checking condensate drain circulation
• checking coolant level, with top-up where required
• checking compressor functioning
• checking for cooling circuit gas leaks
• tightening electrical connections
• checking functioning and seals of solenoid valves
• calibrating pressure, temperature, and safety sensors
• checking the state of liquid line filters
• checking electrical insulation of compressor coils
• checking microprocessor settings, alarms and parameters
• general cleaning of the unit
• switching the unit on/off according to the season.

DEK and EGO Series products come with 18-month warranty from invoice date.

The warranty can be extended for a maximum of 18 months following the 18-month standard warranty period, by means of additional 6-month contracts (of 6 or 12 or 18-months validity).

The fee for this service is:

• 6 months - 3% of the product purchase price (24 months in total)
• 12 months - 6% of the product purchase price (30 months in total)
• 18 months - 9% of the product purchase price (36 months in total)